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1. Flexible and scalable Cloud Editions

OpenText™ Extended ECM Cloud Edition is a cloud-native, containerized platform which lets customers run anywhere – simpler, better, and faster.

The benefits of migrating to the cloud are numerous, including:

– Deploy and run anywhere – On-premises, hybrid, or in the cloud; containerized or on traditional VMs

– Manage faster and easier – Cloud-native platforms support automated deployment, scaling and management

– Get regular updates with the latest features – Adopting new features is now faster, simpler, and more cost-effective

– Customize with confidence – Isolate custom changes to minimize the effort involved in syncing with future updates

2. Improve user experience

OpenText completely redefined the legacy Classic View user experience with the introduction of the Smart View. The Smart View eliminates adoption as a barrier to ECM success. Productivity is enhanced through extensible, role-based views that promote access and collaboration.

Benefits of utilizing the Smart View include:

– Improve adoption with a touch-friendly, responsive design, and role-based landing/browsing alongside single click context-sensitive help

– Maximize productivity with smartly designed features like version compare with in-place viewer, ad-hoc signatures, inline forms, large file uploads, workflow, and activity feeds

– Strengthen governance with easy access to view and modify metadata

– Align UI to the task at hand with Perspective Manager, an interactive, drag and drop tool designed to simplify configuration and customization of the UI

– Seamlessly extend and integrate the Smart View to other applications with easily reusable HTML5 Content Server UI Widgets

3. Improve productivity

Currently, there are four Business Scenarios available: Teamspaces, Projects, Agreements, and Enterprise Asset Management (SAP), with more to come in future releases.

Benefits of using Business Scenarios include:
– Leverage turnkey workspaces to aggregate content, data, people, and tasks related to a common business purpose

– Boost productivity and collaboration with features like nested workspaces, workflows, metadata, tile/widget displays, dashboards, reports, and threaded discussions

– Eliminate inefficiencies by aligning teams, content, and collaborative business processes

– Free up valuable IT resources and simplify deployment with pre-configured and documented solutions

– Improve Information Governance by removing the risk of ad hoc information exchange

– Reduce information silos with a foundation that integrates content to lead applications such as the SAP EAM system

4. Achieve compliance through automated information governance

A key component of Extended ECM, Records Management provides a common classification service for all types of information.

Benefits of using Records Management include:

– Simplify and automate records retention and reduction

– Ensure the long-term preservation of critical content

– Visualize information governance via dashboards

– Automated governance removes the risks of ad hoc information exchange

– Enhance corporate accountability and compliance

– Meet data governance, information privacy and regulatory requirements 

5. Protect information with a secure platform

Upgrading to the Extended ECM 21.4 release comes with:

– Security fixes including crucial third-party library updates such as OpenSSL

– New security features around managing Secrets (DB passwords, OTDS passwords, etc.) supporting confidentiality, integrity, and availability that make it easier for organizations to meet requirements for FedRAMP compliance

– Integration with Azure Information Protection (available with M365 extension) to further secure and protect information

6. Empower your distributed workforce

Many remote knowledge workers are currently using Microsoft® 365 applications such as Microsoft Teams to collaborate and share content with their teams. However, this creates a disconnect between collaboration and the content in lead business applications. OpenText™ Extended ECM can help organizations bridge this gap by integrating Extended ECM with Microsoft 365 applications:

– Full synchronization with Microsoft Teams – Improve access and collaboration on Extended ECM content with full synchronization of documents and subfolders between Business Workspaces and Teams

– Manage Microsoft Teams lifecycle – govern Teams content from creation to archiving and disposition

– Simplify business processes – increase user productivity when using leading business applications and Microsoft 365 apps

– Single source of truth – get complete visibility into business process and associated content

– Maintain control over enterprise information – control the entire information lifecycle and mitigate risk by applying records management classifications

7. Increase ROI by leveraging additional OpenText capabilities

Here are just a few of the many products that can be easily integrated into your platform to increase value for your existing investment.

– OpenText™ Magellan™: Augment data-driven decision making and accelerate business with advanced artificial intelligence in a pre-built machine learning and big data analytics platform.
– OpenText Exstream™: Leverage the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer.
– OpenText™ Intelligent Capture: Automate content ingestion, speeding up the routing of information to the right users and system in the organization. Combine standard capture features, such as optical character recognition (OCR), with powerful machine learning, capture extracts information from content and automatically routes it to the right user and right lead system.
– OpenText™ Intelligent Viewing: A cloud-first universal viewing solution which offers secure viewing and collaboration. It provides in-house and remote employees with consistent, reliable access to content while ensuring that it never leaves the repository. Users can collaborate on almost any file type, transform files from various formats into PDF or TIFF. The solution is flexible and scalable with a containerized architecture and can be deployed anywhere.
– OpenText™ AppWorks™: Enable business and technical users to rapidly build, iterate and deploy low-code, process-centric and case management applications.
– OpenText™ Magellan™ Risk Guard: leverages advanced AI capabilities uncover harmful, sensitive and inappropriate text, visual and audio content within enterprise content. Once identified, this content can be acted upon with a few clicks to increase compliance, improve data governance and reduce file storage costs.

8. Eliminate data silos by integrating with existing applications

Extended ECM utilizes the familiar interface of the Content Suite Smart View and the same Workspace model to integrate information from lead applications directly into your content management platform.

Some benefits of upgrading your Content Suite investment to Extended ECM include:

– Transparently integrate with other leading applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365® or any other process-driving software

– Bridge content silos and intelligently automates business processes to allow information to flow effortlessly across applications

– Leverage existing investment in Content Suite and other applications, while improving transparency and insight to improve decision making, automate business processes and expand the reach of governance policies

9. Choose from flexible deployment options

There are five delivery options for OpenText solutions, with a planned option on the Red Hat Open shift:

– Google Cloud

– AWS Amazon Cloud

– Microsoft Cloud

– OpenText Cloud

– Bare metal or VMware

10. Power modern work

Here are some of the ways in which modernizing your Content Suite investment can help your organization adapt and thrive post-crisis:

– Efficient access to information – Nurture a strong culture and keep employees engaged with simple user experiences that span customers, clients, and employees

– Process stability and efficiency – Integrate content with the applications people work in every day ensuring information is at hand when, and where it’s needed

– Collaboration and teamwork – Collaborate seamlessly and securely with both internal and external parties

– Governance – Adopt a holistic approach that comprehensively monitors how that information is shared, modified and used across all content repositories

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You can read more about Reasons to upgrade OpenText Content Suite and Extended ECM here.

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