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Custom List

The SharePoint Custom List exists forever, but there was a lot of changes over the years – the list became modern and easy to use. In addition, you can now set unique permissions on individual rows within a list, giving various contributors the ability to edit their own entries. Moreover, you can also format the list now, giving your knowledge base a modern look. At a minimum, you can easily create columns (metadata), categorizing the entries any way you want.

Pages with metadata

The idea behind the second option is that instead of info being stored in a row within a list, each entry gets its own SharePoint page. This, of course, gives you lots of flexibility in terms of content (text, images, videos, etc.), and you get far more real estate to store the information. You can utilize some additional features available within the Site Pages library (that is where all the SharePoint pages are stored) to spice up the knowledge base built with SharePoint pages:

Ability to create page template – you can standardize the look and feel of every wiki article
Ability to create custom metadata on the Pages document library and display it on the article itself

All the pages built on a site are searchable by the mighty SharePoint search, so you can use keyword search and metadata filtering if you opt for metadata.

Page with Collapsible Sections

The third option SharePoint recently got, is a cross between the two previous options. If you like the flexibility of a list with its ability to group information by question/answer, yet, like the capability of a page to store text, images, and other web parts, you might want to check out collapsible sections.

Viva Topics

Finally, SharePoint has an option to create a Knowledge Base that is based on AI as well as manual input. This is possible thanks to the newly released Viva Topics, a module within the Viva Platform. It is contextual option – the topics might appear during a Teams conversation, SharePoint Search, News Posts, etc.

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You can read more about SharePoint here.

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