Job ID# 100SSALA – Posted 8/26/22 – Remote

Senior Salesforce Administrator will own the CRM functional properties, as well as help develop, implement and enhance the platform.

Primary duties include handling the day-to-day configuration, support, maintenance and improvement of the CRM platform in order to better serve our clients and the Customer Support team as well as:
– Managing system changes without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability
– Manage user access (MFA/SSO) including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
– Documenting all processes that impact / relate to Salesforce.com
– Delivering User Assistance, Training, Adoption and Satisfaction
– Monitoring and delivering Data Quality, Migration and Maintenance
– Monitoring and managing exception logs for back end system integration with SFDC
– Creating and maintaining reports and dashboards

– Manage Salesforce.com instances including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues
– Hands on configuration of all new and existing Salesforce.com features including user management, security, custom objects/fields, page layouts, validation rules, workflows/Process Builders, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages
– Assist in understanding and resolving process bottlenecks, data issues and inconsistencies towards operational efficiencies. Anticipate challenges and scale processes, technology and team to support the growth of the business
– Participate in change management and deployment process
– Hands on Data management – including exporting/importing data as appropriate, monitoring and managing exception logs for back end system integration with SFDC; managing duplicate records; identify, debug and develop improved data interfaces and integrations with other systems
– Keep up to date with Salesforce releases, features and best practices
– Perform system maintenance including security reviews, release updates, Health Check, and Optimizer.

– Certified or in progress of completing Salesforce.com Advanced Admin
– 5+ years of Salesforce.com advanced administration experience including experience with Data loader, IDE, Workbench, Ant, VS Code
– 5+ years of experience working in Agile environment
– 4+ years of experience with managing Sales Cloud, Service Cloud, Communities, Marketing Cloud, etc.
– 3+ years of experience using SOQL, VF, Lightning Components, JIRA and process flow tools
– 3+ years of experience building web-based UIs and Lightning UIs / Components
– 3 + years of experience utilizing HTML, JavaScript, and/or CSS
– Experience managing at least 2 deadline-driven projects simultaneously

Bachelor’s degree in computer science, business administration, or a related area or 8 years of relevant experience

Please send your resume and any additional information to our recruitment team at recruitment@nexlogica.com