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OpenText Extended ECM Documentum for Salesforce storing and managing business-critical content into the Salesforce platform. Enterprise-grade content governance and lifecycle management can now be introduced to content within the world’s leading CRM system.

Run in parallel, Documentum and Salesforce leave the end-user constantly switching between the two systems. This is inefficient, wastes time and increases risk. Built to address this key challenge, OpenText™ Extended ECM Documentum for Salesforce integrates OpenText Documentum with Salesforce solutions, such as Sales Cloud, Service Cloud and Financial Service Cloud, so users can easily access all information contained in Documentum directly from the process experience in Salesforce. Integration enables information flows, allowing Documentum content to be surfaced automatically within the Salesforce UI, giving users real-time information to enhance sales cycles, customer service and process efficiency.

Using Extended ECM Documentum for Salesforce, data processes and information are linked together combining structured and unstructured data in a single convenient end-user experience. Users can see all relevant content in the context of a business process within Salesforce. Working from within Documentum users can see hierarchies of content enriched with key business data from Salesforce. This integration ensures that information and content are accurate, while providing a single source of truth and stronger collaboration, better quality of response and shorter response times.

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You can read more about about Documentum integration to Salesforce for ECM here.

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